800.com Review: Is It Best Business Phone Number Provider?

Are you looking for an easy way to establish a professional business presence with a custom phone number?📞

Wondering if 800.com can help your business stand out with a toll-free number, call management features, and more?🤔

I know the feeling—trying to stay professional with a local number can be tricky, especially when you’re working remotely or managing a growing team. I was in the same position, constantly concerned about my business’s phone setup until I found 800.com.

In this 800.com review, we’ll explore the platform’s features, pros, cons, pricing, and who it’s best for.

800.com Overview 💡

800.com is a leading provider of toll-free numbers and call management services for businesses.

It allows companies to create a professional presence with a custom 800 number that makes it easier for customers to reach you.

Key Features of 800.com 🛠️

Here are some of the standout features of 800.com — and how they can benefit businesses:

Toll-Free Numbers

800.com provides businesses with a range of toll-free numbers (800, 888, 877, etc.) that can be easily integrated into your marketing campaigns, business cards, and websites.

Benefit: Create a professional image and make it easy for customers to contact you, without the confusion of local area codes.

Call Forwarding & Management

The platform allows businesses to forward calls to any phone, whether it’s a mobile device, office phone, or landline.

Call routing can be customized based on your business needs, allowing for more control over incoming communication.

Benefit: Ensure that your team is always available, regardless of location, with flexible call forwarding and management.

Voicemail & Call Recording

800.com offers advanced voicemail features with the option to record and store messages for later review.

Call recording is available for all inbound calls, which can be valuable for training, quality assurance, or compliance.

Benefit: Improve customer service and team training while ensuring important communications are never missed.

Call Analytics & Reporting

The platform provides detailed call analytics and reporting, including call volume, call durations, and geographic data.

These reports can be useful for analyzing your marketing campaigns and customer engagement.

Benefit: Make data-driven decisions by understanding call patterns and optimizing your business communication strategies.

Business Hours & Call Screening

800.com also allows you to set specific business hours for when calls should be routed to different teams or voicemail. Call screening features let you identify the type of call and direct it to the right team.

Benefit: Improve customer satisfaction by ensuring calls are answered at the right time and by the right person.

Custom Greetings & On-Hold Music

800.com allows you to upload your own custom greetings and on-hold music, ensuring that your callers experience a professional and branded communication experience.

Benefit: Enhance your business image by providing callers with a personalized and polished experience.

How to Get Started with 800.com 📝

Here’s a step-by-step approach to get started with 800.com for your business:

Step 1: Visit the Official Website – 800.com

Step 2: Click “Get Started” or “Sign Up”
You’ll see a clear option to start creating your business account or claim your toll-free number.

Step 3: Choose Your Toll-Free Number
Select the toll-free number that fits your business needs, either by choosing from available numbers or requesting a custom one.

Step 4: Pick your desired plan.

Step 5: Sign Up for an Account – Enter your contact details and business information to complete your registration.

Step 6: Check Out

Step 7: Start Using Your 800 Number
Once everything is set up, start using your new toll-free number to receive calls and track your business communication.

Pros & Cons

Here’s a summary of the strengths and limitations of 800.com based on industry reviews and user feedback:

Pros ✅	Cons ❌
Easy setup process for toll-free numbers.	Limited integration with other business systems.
Flexible call forwarding to any phone or device.	Some advanced features require a higher-tier plan.
Advanced voicemail and call recording features.	Not suitable for businesses with high call volume needing complex phone systems.
Detailed call analytics and reporting for improved decision-making.
Customizable greetings, call screening, and on-hold music to enhance customer experience.
Affordable pricing plans for small businesses.

800.com vs Competitors 💪

Feature	800.com	Grasshopper	RingCentral	GoToConnect
Toll-Free Numbers	Yes, with customizable options.	Yes, but limited to US numbers.	Yes, with international toll-free options.	Yes, with toll-free options for US and Canada.
Call Forwarding	Yes, to any phone number.	Yes, with call routing options.	Yes, to multiple devices and locations.	Yes, with advanced call forwarding features.
Call Analytics	Yes, detailed reporting available.	Basic call analytics available.	Advanced call analytics and reporting.	Yes, with in-depth analytics and reporting options.
Voicemail & Call Recording	Yes, with voicemail transcription and call recording.	Yes, with voicemail features but no call recording.	Yes, with call recording and voicemail features.	Yes, includes voicemail and call recording features.
Mobile App	Yes, available on iOS and Android.	Yes, fully functional mobile app.	Yes, with full call management features.	Yes, mobile apps available for both iOS and Android.
Pricing Flexibility	Affordable, flexible plans for businesses of all sizes.	Moderate pricing, offering solid value for small businesses.	Competitive pricing with added features at higher tiers.	Generous free tier and low-cost plans.

Pricing Model 💰

800.com offers flexible pricing based on your needs, including options for businesses of all sizes:

1. Personal Plan – Perfect for individuals or small teams starting out. Includes 1 number, 1 user, and 1 extension with 1,000 minutes per month for $19/month.
2. Unlimited Plan – Ideal for growing small businesses, offering unlimited minutes, 3 numbers, 3 users, and 3 extensions for $49/month.
3. Pro Plan – Built for organizations needing more power—5,000 minutes, 5 numbers, unlimited seats and extensions, all for $127/month.

Who Should Use 800.com? 🔁

800.com is perfect for businesses that want a professional communication setup with minimal effort. It’s best for:

• Small to medium-sized businesses looking for a simple way to establish a professional image.
• Startups wanting an affordable toll-free number without committing to expensive phone systems.
• E-commerce businesses and service-based industries that need streamlined call forwarding and customer communication.

Customers Love 800.com 👦

Verdict: Is 800.com Worth It? 🔍

Absolutely. 800.com is highly recommended for businesses that need a professional toll-free number without the complexity of traditional phone systems.

The platform is easy to set up, has powerful call management features, and offers great value for businesses that want to streamline customer communication without complicated phone systems.

It’s easy to set up, affordable, and offers powerful features like call forwarding, voicemail, and analytics.

Whether you’re a small business or growing team, 800.com provides everything you need to streamline communication and enhance your customer service.

FAQs 📝