If you’re running a business💼 in 2025, you know that connecting with customers in real-time is crucial for growth.
But what if you could automate most of these interactions? Enter Manychat — a platform that promises to help you do just that, and more.
Whether you’re a small business owner or part of a large team, Manychat lets you automate conversations, engage customers, and boost your sales.📊
But with so many options out there, is it really worth your time? Let’s find out!
What is Manychat and How Does It Work?
Manychat is a chatbot automation platform that connects with major messaging channels like Facebook, Instagram, WhatsApp, SMS, and more.
In simple terms, it helps businesses automate their conversations with customers, saving time and making processes more efficient.
With Manychat, you can set up a bot to handle everything from answering common questions to sending marketing messages, all without lifting a finger.
It’s designed for both newbies and advanced users, thanks to its simple drag-and-drop Flow Builder.
Why Manychat Stands Out: Key Features
Let’s break down the features that make Manychat a top contender in the world of chatbots and automation tools.
1. Easy-to-Use Flow Builder
Setting up a chatbot is as simple as dragging and dropping blocks.
No coding needed! Whether you’re creating a basic FAQ bot or a complex sales funnel, Manychat’s Flow Builder lets you visualize every step of the customer interaction.
2. Multi-Channel Support
You can integrate Manychat with Facebook, Instagram, WhatsApp, SMS, and even Telegram. This means you can reach customers where they already spend their time, improving engagement and boosting sales.
3. AI-Driven🤖 Features
Manychat doesn’t just stop at automated replies. Its AI features help the bot understand customer intent, making conversations more natural.
For example, it can recognize when someone asks a question and provide a more personalized response, just like a human would.
4. Growth Tools
If you’re looking to drive traffic to your bot, Manychat has you covered with tools like comment triggers, referral URLs, and Facebook Ads integrations.
You can even collect user information through automated flows!
5. Built-In Live Chat✉
Whenever your chatbot hits a roadblock, you can seamlessly hand over the conversation to a live agent.
This feature ensures that customer service remains top-notch, even when automation doesn’t cut it.
Is Manychat Worth It in 2025?🤔
Now that you know what Manychat can do, you might be wondering, “Is it still worth using in 2025?” Here’s the deal:
Manychat has come a long way, offering both small businesses and large companies the tools to engage their customers in a smart, automated way.
Its continuous updates, easy interface, and powerful AI make it a great option for businesses looking to scale. Plus, the pricing is reasonable, making it accessible for both beginners and seasoned marketers.
Pros and Cons
Let’s break it down further with some quick pros and cons to help you make an informed decision.
| Pros ✅ | Cons ❌ |
|---|---|
| User-Friendly: The drag-and-drop Flow Builder is easy to use for beginners. | Multiple Channel Setup: You need to create separate messages for each channel. |
| Omnichannel Reach: Connect with customers across multiple platforms. | Language Barriers: Translating your chatbot to different languages can be a hassle. |
| Affordable: Starts at just $15/month, making it budget-friendly. | Limited AI Features: The AI Add-on is great, but some features are a bit basic. |
| Live Chat Feature: Transfer conversations to human agents when necessary. | |
| Built-In AI: Automate responses based on user intent. |
How to Create Chatbot with ManyChat?
If you’re ready to give Manychat a try, here’s a simple guide to get you started.
Step 1: Sign Up for a Manychat Account
The first thing you’ll need to do is head over to the Manychat website and sign up for a free account.
You can either use your Facebook login or set up a new account with your email.
Once you’re logged in, you’ll be taken to your dashboard.
Step 2: Connect Your Channels
Manychat integrates with multiple platforms, so choose the ones that matter most to your business.
Whether it’s Facebook Messenger, WhatsApp, or Instagram, simply connect your accounts to start building your chatbot.
Step 3: Create Your First Flow
Once your channels are connected, it’s time to create your first automation. Click on the “Automation” tab and start building your flow.
Use the Flow Builder to drag and drop various blocks like messages, buttons, or actions to customize the conversation.
- Tip: Start small by creating a simple welcome message or FAQ bot to get the hang of it.
Step 4: Set Up Triggers
Triggers are events that start your automation. For example, when someone comments on a Facebook post, a message can automatically pop up in their inbox.
Set up triggers to guide users down the right path.
Step 5: Test Your Chatbot
Before going live, always test your chatbot to ensure it works as expected. Manychat allows you to preview the flow within the platform or on the actual channel.
Make sure everything is smooth, and tweak any parts that feel off.
Step 6: Launch and Monitor
Once you’re happy with your chatbot, hit “publish” and launch it to your customers. After launching, monitor the performance through Manychat’s built-in analytics.
You can track conversion rates, engagement, and more.
Manychat Pricing: What’s the Cost?
Manychat offers both a Free Plan and a Pro Plan.
- Free Plan: Includes basic features and allows you to reach up to 1,000 contacts. Great for testing the platform!
- Pro Plan: Starts at $15/month, giving you access to all features. The price increases with the number of contacts (e.g., $25/month for 1,000 contacts).
- Elite Plan: Customizied to fit your needs.
If you want to access advanced AI features, the AI Add-on costs an additional $29/month.
Manychat Add-Ons and Extras
- WhatsApp Integration: WhatsApp users need to pay additional fees based on the country and message type.
- Inbox Pro: A more advanced live chat tool, priced at $99/month for 3 seats, with additional seats costing $39/month.
Common Issues and Troubleshooting Tips
As with any platform, you may run into some issues. Here are a few things to keep in mind while using Manychat:
- Problem: Bots aren’t responding properly.
- Solution: Double-check your Flow Builder setup to ensure all triggers and actions are correctly configured.
- Problem: Difficult to manage multiple languages.
- Solution: Unfortunately, Manychat doesn’t have a built-in translation tool, so you’ll need to manually set up different flows for each language.
- Problem: Limited AI responses.
- Solution: Consider upgrading to the AI Add-on to unlock more advanced AI features for better automation.
Manychat vs. Competitors: How Does It Compare?
While Manychat is a solid choice, it’s always good to know how it compares to others in the market. Some other popular chatbot platforms include Chatfuel, MobileMonkey, and Tidio.
- Chatfuel: Great for beginners, but Manychat’s AI features and user interface are generally more polished.
- MobileMonkey: Offers similar features but is slightly more focused on Facebook Messenger.
- Tidio: Good for website-based chatbots, but Manychat excels in multi-channel support.
Costumer Review:
John Doe
“Manychat has completely transformed the way we communicate with our customers. The platform is intuitive, and the integration with multiple channels has been a game-changer”
Jane Smith
“As a small business owner, Manychat has been a lifesaver. It’s easy to set up, and the support team is incredible. I saw an immediate improvement in customer engagement.”
Michael Johnson
“I’ve used several chat automation tools, but Manychat stands out because of its ease of use and powerful features. It’s helped me automate key processes, saving time.”
Final Thoughts: Is Manychat Right for You?
In 2025, Manychat remains one of the best choices for businesses looking to automate their customer communication.
With its easy setup, multiple integrations, and powerful features, it’s ideal for both small businesses and large enterprises.
If you want to save time, engage customers, and drive sales with automation, Manychat is definitely worth considering.
Whether you’re just getting started or looking for a more advanced chatbot platform, Manychat offers flexibility and scalability to fit your needs.
FAQs
Answer: Manychat has a free plan for up to 1,000 contacts, and the Pro plan starts at $15/month.
Answer: Yes, Manychat supports WhatsApp, but you’ll need to connect it with a Twilio account and may incur additional charges for messages.
Answer: Yes, Manychat follows strict security protocols and complies with GDPR and other privacy standards.
Answer: 30 minutes to an hour, thanks to its easy-to-use Flow Builder. More complex automations may take longer, but the platform offers plenty of tutorials to guide you.
Answer: Yes, Manychat is perfect for eCommerce! It allows you to automate product recommendations, send abandoned cart reminders, and integrate with platforms.